The data we collect, why we collect it, where it lives, and how to delete it — written for humans, not for lawyers' filing cabinets.
We provide guidance and tools to help you update your address. We do not act on your behalf or make changes to third-party services. We collect the minimum we need to generate your personalised plan; we retain Service Agent (support) chat transcripts for a limited period like a helpdesk log; we never sell your data, and you can delete it at any time.
SetTern.io ("we", "us") is a service operated from the United Kingdom that helps individuals organise the administrative tasks involved in moving home. Contact: hello@settern.io.
We deliberately keep this list short. We only collect what we need to generate your personalised guidance:
We do not collect bank details, full identity documents, passwords, or anything we cannot demonstrate is required to deliver the service.
Your data is used solely to:
We do not sell your data. We do not share it with third parties for marketing. We do not use it to train AI models.
To deliver the service we send specific data to:
See the sub-processor register for processing region, data scope and DPA details.
When you use any AI feature of SetTern.io (Gmail scan, plan generation, message drafting, translation, or Service Agent chat), the move-related data we process — current and new addresses, country pair, planned move date, derived service categories, short plain-text fragments of any Gmail messages we matched, and (for Service Agent) your chat messages — is sent to specialist AI vendors who run the underlying models. We currently use:
We have contractually instructed both vendors NOT to train their models on the data we send. However, vendor-side abuse-and-safety retention (typically up to 30 days) is OUTSIDE OUR CONTROL — those copies live on the vendors' infrastructure under the vendors' own privacy terms, not ours.
By choosing to use the AI features you acknowledge that this third-country processing takes place, that the vendors are independent data controllers for that processing, and that any deletion of vendor-side copies must be requested directly from the vendor (we surface the vendor message-IDs in your data export so you can do this).
If you would prefer not to have your move data processed by third-party AI vendors, you can use the manual-entry mode (no Gmail scan, no AI plan) and the service still works in a reduced form. By proceeding with any AI feature you confirm you have read this section and agree to the third-party processing it describes.
Most personal data is processed in-session and is not persisted beyond your active session. Where we do persist on our side, the persisted set is limited to:
Everything above is encrypted at rest and is destroyed when you delete your account. You can download a complete machine-readable copy at any time from My Account → Export, or by emailing privacy@settern.io. You can delete your account and associated data at any time using the in-app "Delete my data" control or by emailing privacy@settern.io.
You have the right to:
We use HTTPS (TLS) for all traffic. Data at rest is encrypted using industry standards (AES-256). We follow the principle of least privilege — engineers can only access what is needed to operate the service. Full controls in our Security overview.
We use a minimal set of strictly-necessary cookies for sign-in session state and consent tracking. We do not use advertising or cross-site tracking cookies. See our Cookie Notice for details.
If we materially change how we handle your data we will notify you in-app or by email before the change takes effect.